Shipping - Taxes - Payment FAQ
Standard Order Processing Times: 3-5 Business Days. If you order is urgent please be in touch and I will see if I can process it sooner
Our products ship out of Israel. Tracked door to door shipping is available for most countries worldwide. Your package can be tracked on the Israel Post website until it leaves Israel. When your package arrives in your destination country it can be tracked on your local postal tracking website to your door. Please note there are no tracking updates in transit from Israel to your destination country.
TAXES FOR ORDERS IN ISRAEL
17% VAT will be added to orders sent to an Israeli address at checkout. Orders being sent outside Israel are exempt from Israeli VAT
CUSTOMS & IMPORT TAXES FOR ORDERS OUTSIDE ISRAEL
By law I need to declare the full value of your goods on the shipping label, even if your purchase is a gift. Buyers are responsible for any customs and import taxes that may apply. These are out of my control and are enforced by the country you live in. Please check your import tax laws before placing an order as I will not refund an order that is returned because you choose not to pay any relevant taxes. If you are unsure whether you will need to pay taxes please be in touch and I will do my best to check for you. I am not responsible for delays due to customs.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Payments at this time are through Paypal. If you do not have a Paypal account you can choose the option to use your credit card without having to set up a Paypal account. Please press the Paypal button and follow the prompts to add your credit card details.
Orders placed in Israel can also be paid via Bit, Paybox or credit card. Please message me with details of the item (s) you wish to order and include your whatsapp or telephone number so I can contact you. At this time, these options are only available for Israeli customers.
ESTIMATED SHIPPING TIMES – please allow for possible delivery delays due to Covid 19. Delivery times are an estimate and during these uncertain times cannot be guaranteed. If your order is urgent please be in touch and I can see if there is an available upgrade to Express Post for your chosen country.
Israel – 1 – 14 days
USA – 14 – 28 days
Canada – 14 – 42 days (please allow for customs clearance delays)
Europe – 7-21 days (please allow for customs clearance delays)
Australia – 14 – 42 days
New Zealand – 14 – 42 days
Rest of the World 14- 42 days